After discussing what it means to be an ally and how this is relevant in the LGBTQ+ community in part one of this two-part podcast, we discuss experiences of being...
Pride has been an important part of London’s summer events since the first official UK Gay Pride Rally which was held in London on 1 July 1972. So, in a...
During uncertain times, maintaining communications is crucial to promote visibility across the whole organisation. Effective internal communications is the driver to ensure that all your employees understand the organisation current...
The current landscape for shared services Joint ventures that combine expertise and gaining scale efficiencies are a common business model within Government. Whilst many of these models, based around a...
Whilst each organisation will be in one of the four sectors of our COVID-19 strategy model and should consider their strategic focus recommendations for each phase, it is also important...
In recent years, front-line support has slowly been replaced or supplemented by chatbots. A user logs in to ask more about a product, or raise a support request, and they...
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Taking the opportunity of today’s challenges to deliver a better service to your customers and make your agents happier. So everything’s gone wrong. What we thought impossible a few months...
Setting the scene: As the lockdown continues in the UK, retailers, along with all other industries, are facing a mass of challenges to adapt in this new market. The urgent...
I started 2020, like many, with a list of goals that I wanted to achieve this year. Fast-forward to April and, naturally, my focus has shifted almost entirely to managing...
Many people believe that improving customer experience (CX) is complicated, confusing, expensive and requires a lot of effort. At Clarasys, we do not believe this is the case. A great...