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Our insights
Thinking
Beyond the vanity metric: Why acquisition isn't everything in subscription business
Mar 05, 2020
The demands of CX on demand
Mar 02, 2020
Never Mind the Painpoints: The Sunday Times 100
Feb 27, 2020
CX Talks: Chatterbotting – Chatting about Chatbots
Feb 27, 2020
Six month reflections…
Feb 06, 2020
Intro to Kaizen - Continuous Improvement (CI)
Jan 31, 2020
Masterplans: Archived or Actioned?
Jan 23, 2020
Is there a better way to listen?
Jan 10, 2020
The T-Shaped Lawyer
Jan 08, 2020
CX Talks: Improvising in the workplace
Jan 02, 2020
Exposing intelligence that’s artificial
Dec 23, 2019
CX Talks: That dragon advert
Dec 18, 2019
Vetting in the Charity sector – with Jennifer Kelly
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