Beyond yesterday’s Spending Review headlines lies a shared challenge for every part of government - how to deliver public sector reform and more responsive, innovative services with budget squeezes....
Our CSPO qualified product owners and product managers are experts at ensuring what’s delivered meets end-users’ needs. They champion a product-centric way of working through design-thinking and leveraging the double diamond approach of discover, define, develop and deliver.
We analyse and design how your E2E experience should work. This ranges from helping you design your to-be operating model, service design blueprints, mapping your customer journeys and working as part of multi-disciplinary delivery teams to ensure what’s built meets users’ needs.
We have deep experience across all GDS phases: (Pre-discovery, Discovery, Alpha, Beta), and also support our clients in going through GDS assessments. All of our people are agile-qualified. We are experienced in establishing agile ways of working in a pragmatic way and coaching teams who are adopting agile for the first time.
Our agile, scenario-based approach to Change Management allows us to identify, adjust, and align the key structural influencers and people activities that shape an organisation. We implement Change Management throughout the entire project lifecycle to ensure a seamless transition during organisational change.
Learn more
Our user-centred design approach creates standout citizen and employee experiences. At the heart of this is tailoring our user research approach to different user groups to make sure what we design, delivers the best possible experience for front line workers and members of the public.
Public services in the UK play a vital role in the lives of millions, yet too often, people experience them as fragmented and inconsistent. The recently published State of Digital Government Review...