In this episode of Nevermind the Pain Points, James Prowting-Lord and Rick Stock, two experts in digital transformation and public sector consultancy, delve into the transformative potential of...
Industry
Public Sector consulting
We recognize that the Public Sector faces unique challenges as it is impacted by constant change – whether that includes evolving regulations; refreshed policies; new programs designed for greater reach; or governance and technology advancements required to ensure secure and effective processing of data. Drawing on our deep business analysis and change expertise, bolstered by collaborative and agile delivery practices, we deliver end-to-end solutions that are specifically designed to not only be implemented but also successfully embedded and fully sustainable for department teams. Using our globally proven methodologies and engaging our multifaceted experience across government programming, policy implementation, and service design/delivery, as well as our expansive network of expert advisors and community partners, we are committed to equipping the Public Sector with exceptional outcomes and experiences for employees and customers alike.
As the Experience Consultancy, we believe that there is a better way of doing consulting and by forging close, collaborative partnerships with our clients, we help organizations understand their most pressing challenges and improve operations. Our “one-team” mentality creates a transparent, collaborative, and inclusive environment that fosters success. We know that people are the key to enduring change, and we have the expertise to mobilize teams to adopt and embody lasting change.
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We understand that equitable, meaningful customer experiences demand deliberate and thoughtful design of tailored engagement tactics, enabled by cohesive organizational governance. Clarasys has extensive experience as a chosen public sector partner to analyze and assess the diverse needs of your workforce and those you serve; curate engagement and operations across your ecosystem to optimally reach your target population; and evaluate outcomes to continuously improve upon and maximize mission impact.
We work with organizations to understand what’s working well–but, more importantly, what could work better–in serving the broader community. We engage all facets of the organization, as well as diverse end-user populations, to provide detailed, transparent analysis of the way your organization works now – so you can confidently decide upon and shape your organization’s future.
Getting things done requires strong leadership, organization, and planning. We help you deliver your vision while reducing risk, cutting costs, and improving success rates through data-driven, collaborative, and agile project management practices.
The success of a project is ultimately measured by how new processes, policies, and technologies are adopted and their respective impact on employees and those you serve. With a proven track record, Clarasys delivers sustainable, human-centered transformation that drives your organizational mission forward through critical alignment of behavioral and structural change.
In a world where technology requirements and policy focus areas continue to evolve–and often outpace current infrastructure–organizational effectiveness remains central and equitable outcomes critical. Clarasys is primed to help you navigate associated operational and governance decisions–and technology implementation–to realize your mission and best serve your customers.
Public sector clients we've worked with
We have extensive experience with the Justice sector.
We also have [strong] experience across public and private sector healthcare
In this mini series about building a change team in the public sector, we have enrolled favourite fictional football manager Ted Lasso to help. In the first article, we discussed Step 1; the...
TESTIMONIALS
What our clients say
"Working with Clarasys is like having strawberries and cream Chupa Chup lolly on a summer's day."
His Majesty's Prison and Probation Service
Civil Service Client
"Some consultants rely on flashy templates and quirky workshop routines, but what I really value from Clarasys is their ability to consistently cut through even the most intratable tasks to find solutions, and then blitz through the necessary work relentless enthusiasmm"
His Majesty's Prison and Probation Service
Civil Service Client
"The Clarasys team have helped us go further and faster and achieve more than I thought possible, while bringing quality bants to keep us entertained along the way."
His Majesty's Prison and Probation Service
Civil Service Client
Meet the experts
Mick Murphy
Mick is the President of Clarasys US. Since joining Clarasys in 2011 Mick has worked primarily in lead-to-cash at information services clients such as Thomson Reuters, Refinitiv, Informa and the RELX group. He has also worked with several non-profits and used to lead our BusinessOptix team. Mick’s professional highlight is founding the Clarasys Boston office in 2019. Mick supports Leeds United and Irish Rugby in his free time. He’s also a mild to moderate science-fiction nerd and his music tastes are stuck in the mid-90s.
Olivia Rich
Olivia joined Clarasys US in September 2021 after completing her Masters in Finance from the UCD Michael Smurfit Graduate Business School in Dublin, Ireland. Recently, she completed a project for a Massachusetts-based non-profit reviewing their intake and referral process. She provided recommendations to streamline the process by creating a single point of entry to the organization; reducing duplication of effort by employees and reducing the emotional toll on families sharing their stories. In her free time, Olivia loves to go to baseball games, try new restaurants in her neighbourhood, and go for walks in Boston.
Yvonne Cristy
Yvonne is a Senior Consultant who joined Clarasys in 2022. Yvonne has experience managing project initiatives with complex workstreams. She has worked for a range of clients including various federal agencies such as the U.S. Department of Health and Human Services Administration and U.S. Department of Justice. She has a proven ability to maintain a positive and collaborative approach with clients and stakeholders to deliver high-impact results.