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Our insights
Thinking
Beyond the vanity metric: Why acquisition isn't everything in subscription business
Mar 16, 2020
Good service design deserves good business change
Mar 13, 2020
Experience to deliver the service as designed
Mar 10, 2020
CX Talks: CX in banking
Mar 05, 2020
The demands of CX on demand
Mar 02, 2020
Never Mind the Painpoints: The Sunday Times 100
Feb 27, 2020
CX Talks: Chatterbotting – Chatting about Chatbots
Feb 27, 2020
Six month reflections…
Feb 06, 2020
Intro to Kaizen - Continuous Improvement (CI)
Jan 31, 2020
Masterplans: Archived or Actioned?
Jan 23, 2020
Is there a better way to listen?
Jan 10, 2020
The T-Shaped Lawyer
Jan 08, 2020
CX Talks: Improvising in the workplace
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