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Our insights
Thinking
Beyond the vanity metric: Why acquisition isn't everything in subscription business
Mar 20, 2020
COVID-19: Clarasys response | Clarasys
Mar 18, 2020
It’s the start of something new…
Mar 17, 2020
Returning to the Consulting World (with a difference!)
Mar 16, 2020
Good service design deserves good business change
Mar 13, 2020
Experience to deliver the service as designed
Mar 10, 2020
CX Talks: CX in banking
Mar 05, 2020
The demands of CX on demand
Mar 02, 2020
Never Mind the Painpoints: The Sunday Times 100
Feb 27, 2020
CX Talks: Chatterbotting – Chatting about Chatbots
Feb 27, 2020
Six month reflections…
Feb 06, 2020
Intro to Kaizen - Continuous Improvement (CI)
Jan 31, 2020
Masterplans: Archived or Actioned?
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