You have a backlog of CX improvement initiatives: now what? Prioritising customer experience (CX) initiatives is an age old dilemma for many organisations. Yet now, with the implications of Covid-19,...

Lockdown has accelerated the growth of online shopping. Are you set up to harness this growth and create long-term loyalty? As a follow-up and summary of our two-part podcast on...

Having reflected on what what makes a great online customer experience in part one of this two-part podcast, here we discuss how the browsing experience fits into the end-to-end customer...

How Amazon Go will use AI to offer the frictionless in-store experience. For the last three decades, grocery retailers have tried to overcome the inconvenience of payments in the store’s...

Customers have been forced into tech literacy by the lockdown. Are you set up to harness this growth and offer these customers a great online shopping experience? Join Sophie, Bisha,...

Whilst 2020 looks rather different from what grocery retailers might have expected, the continued consumer shift to online shopping comes as no surprise. Lockdown has accelerated this trend, but retailers’...

The success of an Enterprise Resource Planning (ERP) transformation depends primarily upon three elements: ‘will’, ‘skill’ and ‘opportunity’. The future opportunity that justifies the cost; the skill of those delivering...

Amazon are renowned for their excellent customer experience, so their recent announcement of their UK expansion of Amazon Fresh begets the question we will be discussing today: does Amazon pose...

In the new normal that COVID has presented retailers with, being able to quickly identify and implement changes to customer experience (CX) is vital. How retailers can adapt and meet...

In this blog series, we’ve been exploring three key ideas that allow organisations to make the most of their Enterprise Resource Planning (ERP) transformation: customer-centricity, building from firm foundations, and...

In an industry where the phrase ‘customer is king’ came to prominence, it is no secret that retailers’ customers are their prime focus. Nevertheless, the impact of COVID on the...

In this blog series, we’ve been exploring three key ideas for organisations to get the most from their ERP transformation (customer-centricity, building from firm foundations, and iterative delivery). In this...