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How does an organisation get things done, end to end? Our Service Design helps you define this, taking into account the customers, employees, processes, and technologies to ensure that you are in the best possible place to deliver the outstanding service that your customers are looking for.

Our approach is based on systems thinking and treating an organisation as an ecosystem, tying it to the strategy that the firm adopts. We don’t just look at a single transition from one state to another, but the continual evolution and revolutionising of the firm’s strategy and resource organisation to do things in a new and improved way

How we can help


When your vision, outcomes, and technology have been established – we’re able to support with change management to make change stick.


Whether you are at the beginning or part-way through your project or programme, we can take the lead on delivery management, engaging with all internal stakeholders and external partners.


When you need a framework for change that addresses the relationship between your business architecture, technology and people, we ensure that your experience works well.


We apply our knowledge of systems, people, data, and processes, to deliver end-to-end customer experiences that build sales. We give you a streamlined and targeted experience, from marketing and lead generation, through to conversion, processing and collection.


At the outset – or if you need to rethink plans – we analyse, innovate, and design how your experience should work, end-to-end.

What’s on our mind


What our clients say

"Clarasys brings the experience and the expertise to optimise business processes and to implement those processes in your platform to make them real."

Mark Bishop

Director of Revenue Operations

"The Clarasys team were great - they quickly understood the culture of the organisation and worked with us to get the results needed. The team provided sound advice and guidance to our senior team."

Nicola Smith

Director of IT and Facilities

Meet the experts


Moray Busch

Moray joined Clarasys in 2018 and specialises in business / digital transformation and rapid innovation that is delivered agile in uncertain and complex environments. Within those initiatives, his key skills in business analysis, product management, service design and delivery management enable the team to connect top-level strategy to meaningful direction on the ground and embed new behaviours. Primarily working with the C-Suite and senior officials, Moray has launched products in FTSE 100 firms, launched multiple national high-profile government services, effectively combined and separated organisations after mergers & acquisitions, prepared firms to operate post-Brexit, defined CX strategy, and ultimately created better organisations that are in a position to navigate uncertainty independently after the engagement. He is certified as Scrum Master, Product Owner, Scaled Agile, Lean yellow belt and Prosci Change Practitioner


Ola Summersell

Ola is a Principal Consultant with extensive experience in building and implementing new technologies and services for clients in various industries, including Public Sector, Health Care, Telecommunications, Retail, Oil & Gas and Mass Media. She has fulfilled a range of product-focused roles and worked closely with technology providers to define and bring to life solutions that meet business requirements, user needs and deliver business case benefits.


Robbie Motamed

Robbie is a Portfolio Lead focusing on public sector clients. He specialises in operating model design and digital transformation mainly across government clients. Some of his recent roles included supporting the roll-out of a new pilot with the probation service and supporting DEFRA chemicals department with their operating model change due to EU-Exit. As Portfolio Lead, alongside Mark Dunwell, he focuses on growing our public sector client base, managing partner relationships and also ensuring our teams have the right support when delivering on project. When not at work, he enjoys playing squash, football and travelling.

Moray Busch

Ola Summersell

Robbie Motamed

Let us [ revolutionise ] your service design