As the world transitions towards net-zero carbon emissions, businesses are under regulatory pressure and demands from investors, customers, and employees, to become more sustainable. There are clear...
Industry
Legal and professional services consultancy
At Clarasys, we like to observe and analyse before we take action. Only by really getting to know a business’s challenges, environment, and culture can we help the organisation balance resources and demand.
We map the entire business process, end-to-end. Then we redesign slice by slice, testing throughout. Whether it’s based around a subscription service or face-to-face customer interaction, we work to improve the experiences of your customers at every point in their journey. At the same time, we ensure the business process is straightforward, whether this is enabled through additional technology, such as CRM implementation, or by delivering training skills to develop your people.
Our uniquely agile method adds value fast, crushing problems along the way.
Generative AI (GenAI) presents significant opportunities for the legal and professional service sector by enabling firms to build new and improved customer experiences.
We can help by automating routine document drafting and research tasks, increasing personal productivity and allowing legal professionals to focus on higher-value, client-facing work.
The correct integration of AI solutions fosters employee and leadership alignment but also buy-in by driving clear efficiency gains and supporting change management for sustainable transformation.
We can ensure AI helps to optimise the customer lifecycle and core processes through intelligent workflow automation and data-driven insights, streamlining each stage of the service delivery.
Our collaborative and tailored approaches will allow you to embrace these technologies so that your organisation is not only more efficient but also more impact-led, effectively meeting evolving client needs.
Without a compelling employee experience, organisations risk losing talent and productivity. We help you create environments that engage people and deliver performance.
Learn moreIn episode three of our Snack-sized sustainability podcast, Sarah Hammond discusses modern slavery. Tune in to hear what it is, how it relates to sustainability, what should be included in a modern...
TESTIMONIALS
What our clients say
"Clarasys focused on the Customer Experience, not just the systems or tool, and provided a thorough approach to map these things in a useful way together."
Cyncly
Steve Hopkins
Chief Customer Success Officer
"[Clarasys provides] great change and technology delivery support, including access to reliable third parties. The team embeds really well with the business. I love working with such a friendly and collaborative team!"
Informa
Karen Winter
Chief Operations Officer
Meet the experts
Bisha Chakravorty
Bisha is an experienced consultant specialising in programme transformation and change management. She has a breadth of consulting experience across large-scale digital transformation, programme mobilisation and end-to-end delivery. Bisha has deepened her skill set by leading programme strategies, setting up complex workstreams and creating governance offices. She intertwines this with strong change management capabilities across behavioural change, adoption as well as employee experience. She plays an advisory role to c-suite clients and takes teams through the journey. Bisha has worked across a breadth of industries including Retail, Professional Services and Government. Bisha is also a mother to two boys and a little girl.
Ed Kemp Sloan
Ed joined Clarasys in 2015, having previously worked as a consultant in the retail industry. During his time at Clarasys, he has predominantly worked as a change programme manager in healthcare, professional services and information services sectors, and is now focused on strategic advisory for N4Ps. One of his career highlights to date is conducting a strategic review of the animal welfare assurance label sector, improving the welfare of billions of animals globally. In his spare time, Ed is an avid reader and likes to travel.
Honor Stott
Honor has proven expertise in the delivery of complex projects requiring strong product management, business analysis and stakeholder management. She has an analytical mindset and excels at bringing together divergent requirements, coordinating projects with multiple moving parts and aligning stakeholder perspectives around a common goal. Outside work Honor leads an active lifestyle playing netball, running and trying out various gym classes.