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We can transform ]
your healthcare services


Increased demands on the health and care system mean that transformation is required to improve health outcomes within today’s challenging environment.

We’re here to ensure your transformation succeeds.

The NHS has identified there is currently a need for the health and care sector to adopt digital tools, to address both long-term health improvement goals and the immediate task of recovering from the stresses recently placed on the health service.

Our experience in end-to-end digital transformation will help you design and implement innovative digital health strategies and redefine how care is delivered.

Improve ] your patient experience

At Clarasys, we’re all about providing the best possible experience for the users of your services, while understanding the constraints that your organisation faces.

We understand that enhancing patient experiences will help to improve access to healthcare and ultimately health outcomes, and that innovative digital and technological solutions can enable this.

Our people-centred approach allows us to get to know your patients, identify how you can improve their experience and then design a solution according to their needs.

This multi-faceted approach to designing solutions delivers a standout patient experience. Each and every time.


How we can help you


We analyse and design how your end-to-end experience should work. This ranges from helping you design your to-be operating model, service design blueprints, mapping your customer journeys and working as part of multi-disciplinary delivery teams to ensure what’s built meets users’ needs. We have deep experience implementing services across all GDS (Government Digital Services) phases: Pre-discovery, Discovery, Alpha, Beta and Live.


Our user-centred design approach creates standout patient and employee experiences. At the heart of this is tailoring our user research approach to different user groups to make sure what we design delivers the best possible experience for front-line workers and members of the public.


Our CSPO-qualified product owners and product managers are experts at ensuring what’s delivered meets end-users’ needs. They champion a product-centric way of working through design thinking. By utilising best practices, they discover and define key healthcare problems and then develop and deliver effective solutions.

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Whether you are at the beginning or part-way through your project or programme, we can take the lead on delivery management. We engage with stakeholders across health and care systems including working with the NHS, community partners and GPs. All of our people are agile-qualified. We are experienced in establishing agile ways of working in a pragmatic way and coaching teams who are adopting agile for the first time.


Our agile, scenario-based approach to Change Management allows us to identify, adjust, and align the key structural influencers and people activities that shape an organisation. We implement Change Management throughout the entire project lifecycle to ensure a seamless transition during organisational change.

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Experiences with clients 

What's on our mind


What our clients say

"It has been invaluable to know that you guys are working so flexibly to support us. I also found you approachable and personable - it was easy to talk to you in an honest way and you quickly grasped our challenges."

Natasha Khan

Head of Function - Mental Health

"The Clarasys team were great - they quickly understood the culture of the organisation and worked with us to get the results needed. The team provided sound advice and guidance to our senior team."

Nicola Smith

Director of IT and Facilities

Meet the experts


Mark Dunwell

Mark has 15 years public sector experience and specialises in delivering citizen-facing services, internal products and complex programmes. He is a strong advocate for designing products and services with users at their heart by focusing on culture and outcomes to create value quickly. He leads our government and healthcare teams across the UK and US ensuring our people are set up for success when delivering on projects, managing our ecosystem of delivery partners and growing our client base. When not at work, you’ll often find him on his bike (as long as the weather is good) or learning with limited success about how different wines are made. .


Sam Rudgard

Sam graduated from Oxford University with a Masters in Engineering Science. He is experienced in delivering projects from initial strategy through to implementation. He specialises in product management, digital transformation, process transformation and customer experience. A professional highlight includes working on a digital product strategy for NHS England, to create a strategic vision and roadmap for future citizen-facing digital services. Another highlight was working on the launch of Sky Mobile, leading discovery work on how to defend the service from credit and fraud risk. He is a qualified ski patroller, having spent a season in Canada learning avalanche awareness and first aid skills and volunteering at the local ski hill.

Mark Dunwell

Sam Rudgard

Let us successfully [ transform ] your business...