With Electronic Health Records (EHR) downtime an increasingly common occurrence, health providers need to have robust paper-based processes in place to continue to provide healthcare during outages....
We analyse and design how your end-to-end experience should work. This ranges from helping you design your to-be operating model, service design blueprints, mapping your customer journeys and working as part of multi-disciplinary delivery teams to ensure what’s built meets users’ needs. We have deep experience implementing services across all GDS (Government Digital Services) phases: Pre-discovery, Discovery, Alpha, Beta and Live.
Our user-centred design approach creates standout patient and employee experiences. At the heart of this is tailoring our user research approach to different user groups to make sure what we design delivers the best possible experience for front-line workers and members of the public.
Our CSPO-qualified product owners and product managers are experts at ensuring what’s delivered meets end-users’ needs. They champion a product-centric way of working through design thinking. By utilising best practices, they discover and define key healthcare problems and then develop and deliver effective solutions.
Whether you are at the beginning or part-way through your project or programme, we can take the lead on delivery management. We engage with stakeholders across health and care systems including working with the NHS, community partners and GPs. All of our people are agile-qualified. We are experienced in establishing agile ways of working in a pragmatic way and coaching teams who are adopting agile for the first time.
Our agile, scenario-based approach to Change Management allows us to identify, adjust, and align the key structural influencers and people activities that shape an organisation. We implement Change Management throughout the entire project lifecycle to ensure a seamless transition during organisational change.
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The pharmaceutical industry faces significant sustainability challenges today. As one of the world’s least sustainable industries, it has a mountain to climb if it is to meet international targets....