For years, Revenue Cycle Management (RCM) has been an afterthought. Hospitals relied on it to get paid, but it has been seen as a bureaucratic necessity - something to manage, not optimise. Claims...
As your clinical needs and business priorities evolve, the way your teams are structured often needs to change too. We help design operating models that are built for scale and collaboration, whether you're shifting to service-line leadership or looking to modernize support functions.
From creating service design blueprints, mapping your customer journeys, and setting up the right governance, we'll work as part of multi-disciplinary delivery teams to ensure that your end-to-end experience meets users’ needs.
Our user-centred design approach creates standout patient and employee experiences. That might mean simplifying check in, streamlining patient transitions between departments, or improving staff access to the tools they need. At the heart of this is a tailored user research approach that makes sure what we design delivers the best possible experience for front-line workers and members of the public. By mapping out what the journey really looks like for everyone involved, we design improvements that reduce frustration, save time, and help people feel more supported.
Rolling out new technology in a clinical environment takes more than just picking the right tool. Our CSPO-qualified product owners and product managers are experts at ensuring that what is delivered meets end-users’ needs, and bring structure and clarity to product launches.
Whether it is defining what success looks like, making sure teams are aligned and ready to adopt, or managing a deployment roadmap, we discover and define key healthcare problems and then develop and deliver effective solutions. From introducing a scheduling platform to deploying a patient-facing app, we make sure it’s useful, used, and delivering value.
Large-scale initiatives can lose steam without the right structure in place. We help teams keep transformation efforts moving forward, managing delivery from planning through execution. We engage with stakeholders across health and care systems, coordinating across departments or service lines, removing blockers, and ensuring all teams are working toward a shared goal all while staying grounded in the realities of clinical operations.
We support your teams through change by helping them understand what’s coming, why it matters, and how it affects their day-to-day. Our agile, scenario-based approach to Change Management allows us to identify, adjust, and align the key structural influencers and people activities that shape an organisation. From training and communication to leadership engagement, we implement Change Management programs throughout the entire project lifecycle to ensure a seamless transition during organisational change.
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Healthcare providers often end up with technology and systems that perform similar functions in silos, and don't integrate well with each other. We take a clear-eyed look at your technology stack to see what's working, what isn't, and where there is scope to reduce complexity and add functionality. Streamlining your processes, making smarter use of your systems, and connecting the right tools to help you achieve your clinical and operational goals.
Rising pressures across the healthcare industry over the past decade have made cost efficiency a top priority. Healthcare providers are cutting staff and pushing for higher procedure volumes as key...