“I’m transferring you to my colleague in a different department, as I’m unable to help you”; 25 minutes later, you’ve repeated yourself to six different advisors and still have no...
Join Tom and Lawrence as they discuss customer loyalty and how your CX can play a big part in either encouraging or dissuading this. Customer loyalty is something the majority...
From the Latin ‘collaborare’, meaning to ‘work together’, ‘togetheredness’, arguably, forms the quintessence of collaboration. On the contrary, isolation, with its definition synonymous to ‘separation’ and ‘segregation’, is markedly the...
At Clarasys, our people & clients are at the heart of everything we do. We want our purpose statement “We make a lasting difference to the way people work, live...
New year, new beginnings… The last week of January 2020 was momentus for many reasons; we saw the start of the year of the Rat, Brexit day went down in...
Have they accidentally hired me? Can I still consult? Will I have time to go to my evening spin class? These were a few of the many thoughts I had...
There’s no question that, when it comes to service design, it makes sense to engage the best team possible. Why isn’t Business Change viewed as such an integral part of...
We are the experience consultancy, and so we strongly advocate to our clients that they start any improvement by considering the experience they want to deliver. Motivated by their customers,...
Join Tom and Lucile as they discuss the challenge of ensuring consistent and improved CX for banks, in particular larger, legacy banks. Lucile offers an insight into not only how...
A child born in the UK today can expect to live more than 80 years. In that time, it is estimated they will stay in education until they are at...
You might also like
Join Mike and Lawrence as they discuss chatbots – how it could affect you, your company, and your customers. They cover everything from ‘what is a chatbot?’ to looking at...