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This weeks episode is a discussion framed around user experience in the healthcare industry. Tom Carpenter is joined by Lawrence Alfred where they talk about designing solutions keeping in mind...
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Tom Carpenter is joined by Lawrence Alfred, a customer experience specialist, to discuss an interesting move by the fast food giant MacDonald’s. Listen here Episode article link: https://www.entrepreneur.com/article/332239
In business we want to see customer satisfaction scores go up. We want to beat our competition, strive for continuous improvement and be the best we can be. But we...
The rich are getting richer and the number of individuals in the high net worth category (HNWI) has grown rapidly in the past ten years. Yet, wealth management firms are...
Wellbeing, both in and out of the workplace, has become increasingly important to me over the last few years. As a consultant, and particularly as a Project Manager, it can...
Trust is a rare commodity when it comes to the Financial Services industry. Overall, this sector isn’t great at self-promoting, and cynicism is a big challenge when banks stand up...
The importance of a great culture is hugely important to the overall health of your company. Cultivating a great company culture is important not only for employee engagement, happiness and...
Agile is no longer a ‘new’ concept; Agile methods are increasingly well defined and the benefits are more widely acknowledged. As an organisation that is truly Agile from the ground...
To generate a truly compelling customer experience and invoke a sense of loyalty or brand affinity, organisations must understand and connect with their customers’ emotions. To put it simply, a...
On this episode Tom Carpenter, a customer experience specialist at Clarasys, is joined by Refinitiv’s Director of Digital Products- David Gallihawk. Tom and David have an in-depth discussion on how...