It is no secret that customer expectations have changed in recent times and technology has constantly evolved. These days it is often seen as being essential to use this tech...
Ah yes, the insurance industry. One we all interact with and one that people tend to have a negative perception of. Well, it’s actually really quite fascinating how they approach...
It is almost a truism that the focus companies devote to customer experience, cost cutting and growth objectives will vary over time. Companies at the start of their lifecycle, aiming...
Diversity and Inclusion are often grouped together like mac ‘n’ cheese or Netflix and chill. But what do the words actually mean and why are they important? Simply put diversity...
At some point in time, most organisations will experience a Cost transformation initiative in their organisation, but being blunt by making cuts and slashing budgets will affect you in more...
To continuously improve and remain market relevant you must understand your customers’ needs and expectations. This starts with understanding the quality of your products and services, and the experience created...
Like many companies, Clarasys lists its values on the company website. This gives people an idea of our priorities and what’s important to us. But how can you tell these...
Following on from my previous article discussing how tech alone will not solve your CX, I thought it would be useful to outline some further thoughts about CRM solutions, system...
Technology alone will not solve your customer experience needs. Organisations have always looked at technology to solve their customer experience problems. CRM solutions, now the largest software market in the...
A lot of you are probably thinking ‘Data!? What a boring topic!’. Well, first of all you are wrong. Secondly, whether it be a global financial solutions organisation, a medium...
Standout customer experience occurs when employees act autonomously. Empowering employees has numerous benefits; it improves customer experience and can ultimately lead to increased retention and loyalty. Even in environments where...
In April 2019, we witnessed police forces struggling to cope with the environmental protestors on London and Paris’ streets, while politicians endeavour to get close to targets to halt climate...