It’s a very familiar story: your new CRM system promises to achieve the incredible, but your users c...

As a consultant, it perhaps stands to reason that I’m rather keen on planning. Plans enable us to me...

When it comes to CRM systems, one of the biggest barriers to long-term adoption is the difficulty as...

When operating in saturated market places where competition is high, many organisations can find sou...

“Ignorance more frequently begets confidence than does knowledge.” (Charles Darwin, 1871) “When peop...

We’ve blogged before about the importance of customer data in business – but good product data is ev...

Building a change team in the public sector is a lot like coaching a sports team. Both teams will en...

In the first article in our series on subscription business models, we spoke about the need to chang...

In part five of our Drive to Subscribe series, we look into the critical factors to consider when ad...

Welcome to our Drive to Subscribe blog series, created to provide readers with insight into the worl...

In our three-part series about the art of communicating change, we have already looked at the roles ...

The way we communicate change can have a lasting impact on the success of any transformation. Whethe...