Discover the impact of creativity in the workplace with experts Sarah Partridge and Rob Cannon. Learn practical strategies for fostering innovation and resilience through creative leadership and culture.
How to design and deliver for an ever-changing future, with predictability and adaptability. We have more information than we can easily make sense of and stakeholders who increasingly expect certainty...
Drilling deep into change programmes to discover why they have failed to achieve their goals is a favourite pastime of many a blog writer. Most people come back to the...
What is T-shaped and why is it necessary for legal? ‘T-shaped’, a word commonly used in branding, means that an individual has both a breadth of knowledge, and a depth...
Join Moray and Tom for our latest episode of Clarasys CX Talks. This week, the pair look at the Rada Business Research Division – How to think on your feet,...
‘Artificial Intelligence (AI) will fuel the next industrial revolution.’ This statement has been reported and repeated so frequently it could become a self-fulfilling prophecy. If AI is the future, then...
This episode sees Tom Carpenter joined by Global Customer Experience Specialists Ian Golding and Veronika Luxemburg and Clarasys CX expert Emily Jenkins. This discussion evolves from the benefits of the...
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This weeks episode is a discussion framed around user experience in the healthcare industry. Tom Carpenter is joined by Lawrence Alfred where they talk about designing solutions keeping in mind...
On this episode, Tom is joined by Matt Austin in discussing the effects of M&A on customer experience namely the areas board members tend not to consider when going through...
Tom Carpenter is joined by Lawrence Alfred, a customer experience specialist, to discuss an interesting move by the fast food giant MacDonald’s. Listen here Episode article link: https://www.entrepreneur.com/article/332239
In business we want to see customer satisfaction scores go up. We want to beat our competition, strive for continuous improvement and be the best we can be. But we...
The rich are getting richer and the number of individuals in the high net worth category (HNWI) has grown rapidly in the past ten years. Yet, wealth management firms are...