Discover the impact of creativity in the workplace with experts Sarah Partridge and Rob Cannon. Learn practical strategies for fostering innovation and resilience through creative leadership and culture.
Wellbeing, both in and out of the workplace, has become increasingly important to me over the last few years. As a consultant, and particularly as a Project Manager, it can...
Trust is a rare commodity when it comes to the Financial Services industry. Overall, this sector isn’t great at self-promoting, and cynicism is a big challenge when banks stand up...
The importance of a great culture is hugely important to the overall health of your company. Cultivating a great company culture is important not only for employee engagement, happiness and...
Agile is no longer a ‘new’ concept; Agile methods are increasingly well defined and the benefits are more widely acknowledged. As an organisation that is truly Agile from the ground...
To generate a truly compelling customer experience and invoke a sense of loyalty or brand affinity, organisations must understand and connect with their customers’ emotions. To put it simply, a...
On this episode Tom Carpenter, a customer experience specialist at Clarasys, is joined by Refinitiv’s Director of Digital Products- David Gallihawk. Tom and David have an in-depth discussion on how...
It is no secret that customer expectations have changed in recent times and technology has constantly evolved. These days it is often seen as being essential to use this tech...
Ah yes, the insurance industry. One we all interact with and one that people tend to have a negative perception of. Well, it’s actually really quite fascinating how they approach...
It is almost a truism that the focus companies devote to customer experience, cost cutting and growth objectives will vary over time. Companies at the start of their lifecycle, aiming...
Diversity and Inclusion are often grouped together like mac ‘n’ cheese or Netflix and chill. But what do the words actually mean and why are they important? Simply put diversity...
At some point in time, most organisations will experience a Cost transformation initiative in their organisation, but being blunt by making cuts and slashing budgets will affect you in more...
To continuously improve and remain market relevant you must understand your customers’ needs and expectations. This starts with understanding the quality of your products and services, and the experience created...