Join Mike and Lawrence as they discuss chatbots – how it could affect you, your company, and your customers. They cover everything from ‘what is a chatbot?’ to looking at...

Six months since starting at Clarasys, and how am I feeling? This month marks six months since I moved to London to start a new job with Clarasys. There were...

The Japanese word ‘Kaizen’ translates to ‘change for better’ and originates in post-war Japan where groups of workers were urged to focus on quality in order to decrease manufacturing defects...

How to design and deliver for an ever-changing future, with predictability and adaptability. We have more information than we can easily make sense of and stakeholders who increasingly expect certainty...

Drilling deep into change programmes to discover why they have failed to achieve their goals is a favourite pastime of many a blog writer. Most people come back to the...

What is T-shaped and why is it necessary for legal? ‘T-shaped’, a word commonly used in branding, means that an individual has both a breadth of knowledge, and a depth...

Join Moray and Tom for our latest episode of Clarasys CX Talks. This week, the pair look at the Rada Business Research Division – How to think on your feet,...

‘Artificial Intelligence (AI) will fuel the next industrial revolution.’ This statement has been reported and repeated so frequently it could become a self-fulfilling prophecy. If AI is the future, then...

This episode sees Tom Carpenter joined by Global Customer Experience Specialists Ian Golding and Veronika Luxemburg and Clarasys CX expert Emily Jenkins. This discussion evolves from the benefits of the...

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This weeks episode is a discussion framed around user experience in the healthcare industry. Tom Carpenter is joined by Lawrence Alfred where they talk about designing solutions keeping in mind...

On this episode, Tom is joined by Matt Austin in discussing the effects of M&A on customer experience namely the areas board members tend not to consider when going through...