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Taking the opportunity of today’s challenges to deliver a better service to your customers and make your agents happier. So everything’s gone wrong. What we thought impossible a few months...

Setting the scene: As the lockdown continues in the UK, retailers, along with all other industries, are facing a mass of challenges to adapt in this new market. The urgent...

I started 2020, like many, with a list of goals that I wanted to achieve this year. Fast-forward to April and, naturally, my focus has shifted almost entirely to managing...

Many people believe that improving customer experience (CX) is complicated, confusing, expensive and requires a lot of effort. At Clarasys, we do not believe this is the case. A great...

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For many, prior to the COVID-19 outbreak, working from home was a “treat”. A rarity that you looked forward to, a chance to really “get your head down” and focus...

The government is the UK’s largest and oldest service provider. It impacts all of us in different ways: from getting a driving licence or divorce, to adopting a child or...

Our earlier blog illustrated the initial ways in which the agile methodology, that we practice and preach at Clarasys, is currently being used to combat the effects of COVID-19. Starting...

Agile: “Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan” As many of our clients...

“I’m transferring you to my colleague in a different department, as I’m unable to help you”; 25 minutes later, you’ve repeated yourself to six different advisors and still have no...

Join Tom and Lawrence as they discuss customer loyalty and how your CX can play a big part in either encouraging or dissuading this. Customer loyalty is something the majority...