Whilst each organisation will be in one of the four sectors of our COVID-19 strategy model and should consider their strategic focus recommendations for each phase, it is also important...

In recent years, front-line support has slowly been replaced or supplemented by chatbots. A user logs in to ask more about a product, or raise a support request, and they...

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Taking the opportunity of today’s challenges to deliver a better service to your customers and make your agents happier. So everything’s gone wrong. What we thought impossible a few months...

Setting the scene: As the lockdown continues in the UK, retailers, along with all other industries, are facing a mass of challenges to adapt in this new market. The urgent...

I started 2020, like many, with a list of goals that I wanted to achieve this year. Fast-forward to April and, naturally, my focus has shifted almost entirely to managing...

Many people believe that improving customer experience (CX) is complicated, confusing, expensive and requires a lot of effort. At Clarasys, we do not believe this is the case. A great...

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For many, prior to the COVID-19 outbreak, working from home was a “treat”. A rarity that you looked forward to, a chance to really “get your head down” and focus...

The government is the UK’s largest and oldest service provider. It impacts all of us in different ways: from getting a driving licence or divorce, to adopting a child or...

Our earlier blog illustrated the initial ways in which the agile methodology, that we practice and preach at Clarasys, is currently being used to combat the effects of COVID-19. Starting...