The Pareto principle, coined by the management consultant, Joseph M.The Pareto principle, coined by the management consultant, Joseph M. Juran, states that the majority of your output comes from the...
The more experienced and sophisticated the organisation becomes, the better their tools get, but you don’t have to be a big player to leverage big data, or more importantly –...
The pandemic has increased pressure on charities to achieve more with their limited resources; and to demonstrate those achievements to donors. In 2020, three quarters of charities have seen increased...
The COVID climate presents some critical challenges to the business-customer relationship. With resources tightened and budgets shrinking, a higher level of scrutiny is being applied when determining whether purchased services...
There is no doubt that 2020 will go down in history. We are living through a global pandemic, we’ve experienced local and national lockdowns, and undergone great uncertainty. This year...
Delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. When it comes to implementing CX transformations,...
To thrive in a digital age, shopping centres and department stores have to reinvent themselves, and go beyond digital in order to stay relevant, combining bricks and clicks Shopping centres...
Welcome to the second episode in our series on data management. In our previous podcast, Philip and Aneesha talked about the challenges faced in the Not-for-Profit (N4P) sector around data...
How do you know if your lead to cash (L2C) process is functioning properly? If customer loyalty is strong and employee satisfaction is high, it’s likely there’s little wrong with...
What is Diversity of Thought, why is it important to organisations, and how can organisations ensure this is embedded into the culture and ways of working? Diversity of thought is...
Clarasys were delighted to attend GovNet’s Modernising Criminal Justice Conference last week, featuring some key professions in the criminal justice sector, such as Lucy Frazer QC (Minister of State at...
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