The COVID climate presents some critical challenges to the business-customer relationship. With resources tightened and budgets shrinking, a higher level of scrutiny is being applied when determining whether purchased services...
There is no doubt that 2020 will go down in history. We are living through a global pandemic, we’ve experienced local and national lockdowns, and undergone great uncertainty. This year...
Delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. When it comes to implementing CX transformations,...
To thrive in a digital age, shopping centres and department stores have to reinvent themselves, and go beyond digital in order to stay relevant, combining bricks and clicks Shopping centres...
Welcome to the second episode in our series on data management. In our previous podcast, Philip and Aneesha talked about the challenges faced in the Not-for-Profit (N4P) sector around data...
How do you know if your lead to cash (L2C) process is functioning properly? If customer loyalty is strong and employee satisfaction is high, it’s likely there’s little wrong with...
What is Diversity of Thought, why is it important to organisations, and how can organisations ensure this is embedded into the culture and ways of working? Diversity of thought is...
Clarasys were delighted to attend GovNet’s Modernising Criminal Justice Conference last week, featuring some key professions in the criminal justice sector, such as Lucy Frazer QC (Minister of State at...
You might also like
In this episode, we will be bringing together our in house experts to talk about all things data. We look at its influence across industries, our companies and our customers,...
How can an Agile way of working help remote delivery of technologies? Delivering change and new technologies often requires close face-to-face contact and communication, however, given the new advances and...
A common misconception exists in the conflation of customer segments and personas. Customer segmentation, according to Optimove (a relationship marketing hub), is “practice of dividing a company’s customers into groups...