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Our insights
Thinking
Beyond the vanity metric: Why acquisition isn't everything in subscription business
Jan 27, 2021
How Employee and Customer Experience align: the Retail story
Jan 21, 2021
Cost optimisation for grocery retailers - does every little help?
Jan 20, 2021
Enable your organisation to become customer centric
Jan 14, 2021
Podcast: CX workshops
Jan 13, 2021
Retail 2021: A forward look
Jan 11, 2021
Process and policy simplification: part two
Jan 07, 2021
Podcast: Omdia transformation programme
Jan 04, 2021
Process and policy simplification: part one
Dec 17, 2020
How a better EX can improve your CX | Thinking | Clarasys
Dec 16, 2020
How data-led retailers get their edge (part 2)
Dec 15, 2020
Agile adoption for project performance during COVID
Dec 14, 2020
Rediscovering Customer Experience in our changed society
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