The Covid-19 crisis took us all by surprise. As we dramatically changed our lifestyles, companies were forced to rapidly transform their operations to serve our new stay-at-home needs. Initial emergency...
With transformation being at the top of the agenda for most organisations, with everything from implementation through to stakeholder engagement, how do firms ensure they optimise the adoption of their...
China is at the frontier of a digitised retail future which is more dynamic, innovative and consumer-centric than ever before. Having experienced solid growth, their e-commerce market was projected to...
Customer experience (CX) is enabled by many things and organisations invest in most of them, but the success of any CX transformation can be tied back to the health of...
Project delivery has been at the heart of many of the most critical programmes for the government, from the pandemic to Brexit. Resolving important blockers and facilitating cross-departmental collaboration under...
Inviting a team of consultants to recommend and facilitate change within a business is a difficult decision. Concerns over whether they will listen to, and integrate with, in-house teams are...
When online retailing is in the ascendance, and the high street’s decline is accelerated by the pandemic; why are online retailers buying the competitors they’ve so successfully disrupted? How can...
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You’ve done the hard work to earn your customer’s attention, but how do you know if they’re loyal to your brand or how engaged they are with your business? Do...
Grocery delivery has seen rapidly changing customer behaviours over the last year; the number of UK consumers placing online orders doubled in the first few months of the pandemic. In...
In part one we covered the ways to up-skill your organisation to move towards becoming more customer centric. Here we tackle a less tangible aspect of aligning a cultural shift...
How does a retailer optimise their costs whilst tangibly improving their customer proposition? A look at new product development is a great place to start! “Cut”, “Slash”, “Minimise”; these are...