In part 1 of this blog, we acknowledged that poor customer experience is often rooted in poor employee experience, and offered three areas to focus on to start improving your...

In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. In the same...

Clarasys has been named one of the best companies to work for in 2021 across three categories by Best Companies, including: 5th Best Mid-Sized Company to Work For in the...

Chess aficionados will be familiar with Netflix’s ‘The Queen's Gambit’.1 Excluding spoilers, the show takes us through the life of chess prodigy and protagonist Beth Harmon, who showcases her ability...

Delivering agile change management might look relatively straightforward in theory, but how does it look in practice? We hope this infographic gives a visual aid and helps to explain the...

So you’ve spent a bunch of time mapping your personas and your customer journeys and you’ve made some changes to improve your customer experience, but you’re not quite reaching where...

We all know how important it is to have a clear company-wide vision in place and for everything underneath to be working towards achieving that aim. Ensuring your employee experience...

We all appreciate that being a working parent is hard work, but as someone without children, it can be difficult to empathise with all the challenges parents may face. I...

A digital transformation can be complex when the organisation in question has a fractured structure. In this situation, there are invariably localised processes and technology which can mean duplication, inefficiency,...

For the board, transformation and technology leaders the need for a coherent digital strategy to drive large scale transformation is unlikely to be new. In many organisations neither is the...

There are many definitions for digital transformation but it all boils down to applying digital technologies to advance business’ agendas and deliver against changing customer expectations. In today’s day and...

I’m a consultant at Clarasys and also part of the Clarasys Wellbeing team. I’m writing this to continue to support the great progress in raising awareness of mental health. For...