‘Artificial Intelligence (AI) will fuel the next industrial revolution.’ This statement has been rep...

This episode sees Tom Carpenter joined by Global Customer Experience Specialists Ian Golding and Ver...

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This weeks episode is a discussion framed around user experience in the healthcare industry. Tom Car...

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Tom Carpenter is joined by Lawrence Alfred, a customer experience specialist, to discuss an interest...

In business we want to see customer satisfaction scores go up. We want to beat our competition, stri...

The rich are getting richer and the number of individuals in the high net worth category (HNWI) has ...

Wellbeing, both in and out of the workplace, has become increasingly important to me over the last f...

Trust is a rare commodity when it comes to the Financial Services industry. Overall, this sector isn...

The importance of a great culture is hugely important to the overall health of your company. Cultiva...

Agile is no longer a ‘new’ concept; Agile methods are increasingly well defined and the benefits are...