In part one we covered the ways to up-skill your organisation to move towards becoming more customer centric. Here we tackle a less tangible aspect of aligning a cultural shift...
How does a retailer optimise their costs whilst tangibly improving their customer proposition? A look at new product development is a great place to start! “Cut”, “Slash”, “Minimise”; these are...
Joining Ed Kemp-Sloan in this retail-focused episode of Never Mind the Painpoints is Omar Paul, Director of Delivery and SVP Customer Success at MakePositive, and EX expert, Sophie Di Clemente....
Cost optimisation across retail is critical in the current climate, but in particular for grocery retailers, where there has been a clear squeeze on profit margins and customer satisfaction. In...
Becoming customer centric is no easy feat. The rewards are evident but the stumbling blocks to get there can often be overlooked. It’s time to take off the blinkers and...
In an effort to help support organisations, and their people in achieving these goals, Clarasys offers a range of free Customer Experience (CX) workshops around helping clients understand where they...
No matter what plans a retail organisation has had at the beginning of 2020, many will need to adapt their strategy for 2021. Whether this is due to an increased...
In this second and final part of this blog series, we dive deeper into how policy simplification can help drive improved user experience, especially in highly complex areas like CPQ...
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In this first of this two part blog series, we will look at how understanding your business and identifying areas for simplification can improve your businesses ability to focus on...
It is crucial for organisations to consider their Employee Experience (EX) as a whole, in order to not only have happy employees and improve retention, but also to ensure they...
To start the journey to get the edge, start with understanding your customers and have clarity on what decisions you need to make. This will provide the context and data,...