The Japanese word ‘Kaizen’ translates to ‘change for better’ and originates in post-war Japan where ...

How to design and deliver for an ever-changing future, with predictability and adaptability. We have...

Drilling deep into change programmes to discover why they have failed to achieve their goals is a fa...

What is T-shaped and why is it necessary for legal? ‘T-shaped’, a word commonly used in branding, me...

Join Moray and Tom for our latest episode of Clarasys CX Talks. This week, the pair look at the Rada...

‘Artificial Intelligence (AI) will fuel the next industrial revolution.’ This statement has been rep...

This episode sees Tom Carpenter joined by Global Customer Experience Specialists Ian Golding and Ver...

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In business we want to see customer satisfaction scores go up. We want to beat our competition, stri...