Discover the impact of creativity in the workplace with experts Sarah Partridge and Rob Cannon. Learn practical strategies for fostering innovation and resilience through creative leadership and culture.
In this second and final part of this blog series, we dive deeper into how policy simplification can help drive improved user experience, especially in highly complex areas like CPQ...
Omdia unifies and harnesses the depth and breadth of expertise from Informa Tech’s legacy research brands: Ovum, IHS Markit Technology, Tractica and Heavy Reading. Today we’re joined by Tom, from...
In this first of this two part blog series, we will look at how understanding your business and identifying areas for simplification can improve your businesses ability to focus on...
It is crucial for organisations to consider their Employee Experience (EX) as a whole, in order to not only have happy employees and improve retention, but also to ensure they...
To start the journey to get the edge, start with understanding your customers and have clarity on what decisions you need to make. This will provide the context and data,...
Now more than ever, an agile approach allows teams to reconcile project expectations with changing budgets and resources. Projects always start up with good intentions for finishing on time and...
In spite of the changes around us, in spite of the new ‘remote customer’ becoming more and more apparent… customer experience has never been more important. Which is why we,...
The Pareto principle, coined by the management consultant, Joseph M.The Pareto principle, coined by the management consultant, Joseph M. Juran, states that the majority of your output comes from the...
The more experienced and sophisticated the organisation becomes, the better their tools get, but you don’t have to be a big player to leverage big data, or more importantly –...
The pandemic has increased pressure on charities to achieve more with their limited resources; and to demonstrate those achievements to donors. In 2020, three quarters of charities have seen increased...
The COVID climate presents some critical challenges to the business-customer relationship. With resources tightened and budgets shrinking, a higher level of scrutiny is being applied when determining whether purchased services...
There is no doubt that 2020 will go down in history. We are living through a global pandemic, we’ve experienced local and national lockdowns, and undergone great uncertainty. This year...