Discover the impact of creativity in the workplace with experts Sarah Partridge and Rob Cannon. Learn practical strategies for fostering innovation and resilience through creative leadership and culture.
Delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. When it comes to implementing CX transformations,...
To thrive in a digital age, shopping centres and department stores have to reinvent themselves, and go beyond digital in order to stay relevant, combining bricks and clicks Shopping centres...
How do you know if your lead to cash (L2C) process is functioning properly? If customer loyalty is strong and employee satisfaction is high, it’s likely there’s little wrong with...
Welcome to the second episode in our series on data management. In our previous podcast, Philip and Aneesha talked about the challenges faced in the Not-for-Profit (N4P) sector around data...
Clarasys were delighted to attend GovNet’s Modernising Criminal Justice Conference last week, featuring some key professions in the criminal justice sector, such as Lucy Frazer QC (Minister of State at...
What is Diversity of Thought, why is it important to organisations, and how can organisations ensure this is embedded into the culture and ways of working? Diversity of thought is...
In this podcast episode, we will be bringing together our in house experts to talk about Next’s enduring success, and what other retailers can learn from them. At the end...
In this episode, we will be bringing together our in house experts to talk about all things data. We look at its influence across industries, our companies and our customers,...
How can an Agile way of working help remote delivery of technologies? Delivering change and new technologies often requires close face-to-face contact and communication, however, given the new advances and...
A common misconception exists in the conflation of customer segments and personas. Customer segmentation, according to Optimove (a relationship marketing hub), is “practice of dividing a company’s customers into groups...
In our previous blog post, we discussed the importance of customer segmentation – ways of separating out your many types of customers into collective ‘groups’ with shared characteristics. Personas are...
As government spending comes into sharp focus amid wider market pressures, we know how important it is that everyone, including public sector suppliers, rigorously scrutinise how they deliver value for...