Omdia unifies and harnesses the depth and breadth of expertise from Informa Tech’s legacy research b...

In this first of this two part blog series, we will look at how understanding your business and iden...

It is crucial for organisations to consider their Employee Experience (EX) as a whole, in order to n...

To start the journey to get the edge, start with understanding your customers and have clarity on wh...

Now more than ever, an agile approach allows teams to reconcile project expectations with changing b...

In spite of the changes around us, in spite of the new ‘remote customer’ becoming more and more appa...

The Pareto principle, coined by the management consultant, Joseph M.The Pareto principle, coined by ...

The more experienced and sophisticated the organisation becomes, the better their tools get, but you...

The pandemic has increased pressure on charities to achieve more with their limited resources; and t...

The COVID climate presents some critical challenges to the business-customer relationship. With reso...

There is no doubt that 2020 will go down in history. We are living through a global pandemic, we’ve ...

Delivering a great Customer Experience transformation programme is more important than ever to make ...