Discover the impact of creativity in the workplace with experts Sarah Partridge and Rob Cannon. Learn practical strategies for fostering innovation and resilience through creative leadership and culture.
I’ve recently returned from a contact centre conference in Amsterdam. In between scoffing far too many pastries, I dropped in on a number of panel conversations and software demos by...
Ensuring a successful digital transformation requires a balanced view of its employees, customers, technology and business. All too often, aspects of a digital transformation stall if one of these is...
We are fast approaching the most wonderful, but often stressful, time of the year. The task of choosing gifts for loved ones, distant relatives, and a Secret Santa gift for...
Having visibility in the workplace is important for our careers; it demonstrates our expertise and builds credibility. However, we aren’t all comfortable shouting about our achievements. So, how can we...
We have been working recently with a couple of contact centres in B2B Software as a Service (SAAS) companies. Although the organisations are very different, what they have in common...
Thea Sherer is the Director of Sustainability for Springer Nature, one of the largest publishers of research and education content in the world. In the twelfth episode of ‘Clarasys presents:...
Virtual assistants (VAs) are now commonplace in customer interactions with contact centres. They can help to improve customer experiences with swift and accurate responses to common queries, and they reduce...
In the sixth episode of our Snack-sized sustainability podcast, Wilf Stoddart discusses reverse logistics. Tune in to hear what reverse logistics means, how it works and benefits for organisations. Listen...
Motivating volunteers is so important for charities to excite and retain, yet is often difficult to achieve. At Clarasys, we love working with charities. We’ve done it since our very...
Every company has a role to play in ensuring business is done in a better way for the planet, communities, and people. This is not just because businesses are morally...
Contact centre attrition levels remain at extremely high levels when compared to other professions (42% in 2021 as reported by Nice). Pay is not the only factor in this. It...
The UN Global Compact Young SDG Innovators Programme “is an opportunity for participating companies of the UN Global Compact to identify young talent within their organizations to collaborate and accelerate...