Discover the impact of creativity in the workplace with experts Sarah Partridge and Rob Cannon. Learn practical strategies for fostering innovation and resilience through creative leadership and culture.
In November 2022, the European Parliament overwhelmingly approved the new Corporate Sustainability Reporting Directive (CSRD), creating the new European Sustainability Reporting Standards (ESRS). The first set of ESRS were approved...
The current state of digital healthcare The combination of pre and post-pandemic pressures has resulted in an enormous strain on the healthcare industry today. Many solutions to the industry’s biggest...
TripShift help companies, track, reduce, mitigate and disclose transport-related carbon emissions through their automated carbon tracking platform. In the thirteenth episode of ‘Clarasys presents: Simply Sustainability’, Clarasys’ Sam Maguire chats...
The pharmaceutical industry faces significant sustainability challenges today. As one of the world’s least sustainable industries, it has a mountain to climb if it is to meet international targets. Clarasys...
Wellbeing at work for all team members has become a top priority for many businesses since the group trauma of Covid. In this post-pandemic year, businesses have worked to improve...
I’ve recently returned from a contact centre conference in Amsterdam. In between scoffing far too many pastries, I dropped in on a number of panel conversations and software demos by...
Ensuring a successful digital transformation requires a balanced view of its employees, customers, technology and business. All too often, aspects of a digital transformation stall if one of these is...
We are fast approaching the most wonderful, but often stressful, time of the year. The task of choosing gifts for loved ones, distant relatives, and a Secret Santa gift for...
Having visibility in the workplace is important for our careers; it demonstrates our expertise and builds credibility. However, we aren’t all comfortable shouting about our achievements. So, how can we...
We have been working recently with a couple of contact centres in B2B Software as a Service (SAAS) companies. Although the organisations are very different, what they have in common...
Thea Sherer is the Director of Sustainability for Springer Nature, one of the largest publishers of research and education content in the world. In the twelfth episode of ‘Clarasys presents:...
Virtual assistants (VAs) are now commonplace in customer interactions with contact centres. They can help to improve customer experiences with swift and accurate responses to common queries, and they reduce...