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The key to contact centre success - Clarasys

A contact centre that efficiently offers customers technical support and sales assistance whilst also gathering data on customer needs is every organisation’s goal. Improving operations in a contact centre or...

Flat hierarchy: what it means in practice - Clarasys

Traditional bureaucratic hierarchies The bureaucratic hierarchy of traditional organisations assumes that one or a few people know best. While this type of structure can often be easier to run because...

People team: HR the Clarasys way

At Clarasys, we have intentionally shied away from building a traditional HR function. We believe our People team, as HR is known here, should be truly invested in our employees’...

Preparing for European Sustainability Reporting Standards

In November 2022, the European Parliament overwhelmingly approved the new Corporate Sustainability Reporting Directive (CSRD), creating the new European Sustainability Reporting Standards (ESRS). The first set of ESRS were approved...

Digital transformation in healthcare: a 2023 review

The current state of digital healthcare The combination of pre and post-pandemic pressures has resulted in an enormous strain on the healthcare industry today. Many solutions to the industry’s biggest...

Why reducing business travel emissions is so important

TripShift help companies, track, reduce, mitigate and disclose transport-related carbon emissions through their automated carbon tracking platform. In the thirteenth episode of ‘Clarasys presents: Simply Sustainability’, Clarasys’ Sam Maguire chats...

Wellbeing at work trends 2023 | Clarasys

Wellbeing at work for all team members has become a top priority for many businesses since the group trauma of Covid. In this post-pandemic year, businesses have worked to improve...

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