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Circular initiatives: Should firms be incorporating CX?

Organisations adopting circular initiatives is imperative to enable a sustainable world. But how does this affect customer centric models? In the fourteenth episode of ‘Clarasys presents: Simply Sustainability’, Clarasys’ Harriet...

Distributed authority vs centralisation - Clarasys

In part two of this four-part blog series, Scott Docherty explores distributed authority vs centralisation. Niccolò Machiavelli, the 15th-century Italian author, built international renown and cult status for his teachings...

The key to contact centre success - Clarasys

A contact centre that efficiently offers customers technical support and sales assistance whilst also gathering data on customer needs is every organisation’s goal. Improving operations in a contact centre or...

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