Sometimes it feels like all we hear about is data. Gather as much data as you can and understand eve...
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Thinking
The open secret of design thinking is to start with a problem and develop multiple solutions in orde...
Digital customer experience tools that capture behavioural, transactional, and preference data can t...
I’m driving on a motorway heading out for a day trip, the A/C is blasting a bit much and I’m feeling...
More than any other time, lockdown last year gave me a masterclass in how to manage scarce resources...
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