Join Tom and Lawrence as they discuss customer loyalty and how your CX can play a big part in either...
Tom Carpenter's recent articles
Join Tom and Lucile as they discuss the challenge of ensuring consistent and improved CX for banks, ...
Join Moray and Tom for our latest episode of Clarasys CX Talks. This week, the pair look at the Rada...
This episode sees Tom Carpenter joined by Global Customer Experience Specialists Ian Golding and Ver...
This weeks episode is a discussion framed around user experience in the healthcare industry. Tom Car...
On this episode, Tom is joined by Matt Austin in discussing the effects of M&A on customer experienc...
Tom Carpenter is joined by Lawrence Alfred, a customer experience specialist, to discuss an interest...
On this episode Tom Carpenter, a customer experience specialist at Clarasys, is joined by Refinitiv’...
Ah yes, the insurance industry. One we all interact with and one that people tend to have a negative...
When it comes to customer understanding and improving satisfaction, measuring and managing your CX i...
In the first article in our series on subscription business models, we spoke about the need to chang...
Welcome to our Drive to Subscribe blog series, created to provide readers with insight into the worl...