In this episode of ‘Nevermind the Pain Points’, host Tom Carpenter and guest Phil Boyden from Sojour...
Our insights
Thinking
Tom Carpenter
Tom joined Clarasys in November 2014 following two years at Detica. Tom is one of our most experienced CX and agile digital product specialists. Since joining Clarasys, Tom has delivered numerous CX discovery and digital transformation projects across a range of industries from healthcare to financial services. This enables Tom to advise on best-practice customer experiences and delivering in an agile and user-centric manner across the end-to-end lifecycle. Tom’s background in business architecture ensures design and definition of solutions that put the users and customers at the heart. This, coupled with broad technical expertise, ensures a solution can be defined that truly solves the client’s needs. In his spare time, Tom is an avid Formula One and cycling fan.
Tom Carpenter's recent articles
Join Clarasys Associate Director Tom Carpenter and marketing expert Phil Boyden of Sojourn Solutions...
In this episode of Nevermind the Pain Points, join host Tom Carpenter and guest expert Phil Boyden f...
Personalisation is a hot topic, but what does it mean, what are the benefits and what should organis...
Considering technology in digital transformation is fundamental to making it a success. In our lates...
Our four-part podcast mini-series deep dives into digital transformation areas to consider to ensure...
Considering customer experience in digital transformation should be embedded throughout the process ...
Chess aficionados will be familiar with Netflix’s ‘The Queen's Gambit’. 1 Excluding spoilers, the sh...
For the board, transformation and technology leaders the need for a coherent digital strategy to dri...
Omdia unifies and harnesses the depth and breadth of expertise from Informa Tech’s legacy research b...
Delivering a great Customer Experience transformation programme is more important than ever to make ...
In the new normal that COVID has presented retailers with, being able to quickly identify and implem...