CX Talks: Improvising in the workplace

Tom Carpenter

Tom joined Clarasys in November 2014 following two years at Detica. Tom is one of our most experienced CX and agile digital product specialists. Since joining Clarasys, Tom has delivered numerous CX discovery and digital transformation projects across a range of industries from healthcare to financial services. This enables Tom to advise on best-practice customer experiences and delivering in an agile and user-centric manner across the end-to-end lifecycle. Tom’s background in business architecture ensures design and definition of solutions that put the users and customers at the heart. This, coupled with broad technical expertise, ensures a solution can be defined that truly solves the client’s needs. In his spare time, Tom is an avid Formula One and cycling fan.

Meet the author

Tom Carpenter

Tom joined Clarasys in November 2014 ...

Join Moray and Tom for our latest episode of Clarasys CX Talks.

This week, the pair look at the Rada Business Research Division – How to think on your feet, The art of improvisation in the workplace. They talk through the limits of decision trees, lack of employee empowerment, and the importance of flexibility that limit your workforce. Instead of having strict guides, which encourage these limitations, Moray discusses the potential of ‘guardrails’ as opposed to ‘guides’, and giving employees the potential to choose the ‘how’ of their own working. With key nuggets of advice – such as ‘thinking out loud’ or using creative thinking techniques, such as ‘crazy six’ or ‘crazy eight’ – this is definitely worth a listen to find out how to reinvigorate your workforce and encourage improvisation.

Listen here

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