CX Talks: A killer user experience

Tom Carpenter

Tom joined Clarasys in November 2014 following two years at Detica. Tom is one of our most experienced CX and agile digital product specialists. Since joining Clarasys, Tom has delivered numerous CX discovery and digital transformation projects across a range of industries from healthcare to financial services. This enables Tom to advise on best-practice customer experiences and delivering in an agile and user-centric manner across the end-to-end lifecycle. Tom’s background in business architecture ensures design and definition of solutions that put the users and customers at the heart. This, coupled with broad technical expertise, ensures a solution can be defined that truly solves the client’s needs. In his spare time, Tom is an avid Formula One and cycling fan.

Meet the author

Tom Carpenter

Tom joined Clarasys in November 2014 ...

This weeks episode is a discussion framed around user experience in the healthcare industry. Tom Carpenter is joined by Lawrence Alfred where they talk about designing solutions keeping in mind all those impacted by the solution, not just the users.

We thank Dr Gyles Morrison for his article ‘Bad Healthcare UX is Killing People’ which invoked a series of discussions around the topic of user experience and people experience.

Listen here

Episode article link:
https://medium.com/@drgylesmorrison/bad-healthcare-ux-is-still-killing-people-be3270f281b3