CX Talks: M&A. An acquired taste…

Tom Carpenter

Tom joined Clarasys in November 2014 following two years at Detica. Tom is one of our most experienced CX and agile digital product specialists. Since joining Clarasys, Tom has delivered numerous CX discovery and digital transformation projects across a range of industries from healthcare to financial services. This enables Tom to advise on best-practice customer experiences and delivering in an agile and user-centric manner across the end-to-end lifecycle. Tom’s background in business architecture ensures design and definition of solutions that put the users and customers at the heart. This, coupled with broad technical expertise, ensures a solution can be defined that truly solves the client’s needs. In his spare time, Tom is an avid Formula One and cycling fan.

Meet the author

Tom Carpenter

Tom joined Clarasys in November 2014 ...

On this episode, Tom is joined by Matt Austin in discussing the effects of M&A on customer experience namely the areas board members tend not to consider when going through the merger or acquisition process.

Listen here

Episode article link:
https://www.cmswire.com/customer-experience/how-to-handle-customer-experience-during-a-merger-or-acquisition/

Find out more about how we help clients with their post merger integration here.

CX Talks: M&A. An acquired taste…

Tom Carpenter

Meet the author

Tom Carpenter

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