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CX Talks: M&A. An acquired taste…

On this episode, Tom is joined by Matt Austin in discussing the effects of M&A on customer...

Image for CX Talks: M&A. An acquired taste…

On this episode, Tom is joined by Matt Austin in discussing the effects of M&A on customer experience namely the areas board members tend not to consider when going through the merger or acquisition process.

 

Episode article link:
https://www.cmswire.com/customer-experience/how-to-handle-customer-experience-during-a-merger-or-acquisition/

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