Having visibility in the workplace is important for our careers; it demonstrates our expertise and builds credibility. However, we aren’t all comfortable shouting about our achievements. So, how can we...
We have been working recently with a couple of contact centres in B2B Software as a Service (SAAS) companies. Although the organisations are very different, what they have in common...
Virtual assistants (VAs) are now commonplace in customer interactions with contact centres. They can help to improve customer experiences with swift and accurate responses to common queries, and they reduce...
In the sixth episode of our Snack-sized sustainability podcast, Wilf Stoddart discusses reverse logistics. Tune in to hear what reverse logistics means, how it works and benefits for organisations. Listen...
Motivating volunteers is so important for charities to excite and retain, yet is often difficult to achieve. At Clarasys, we love working with charities. We’ve done it since our very...
Every company has a role to play in ensuring business is done in a better way for the planet, communities, and people. This is not just because businesses are morally...
Contact centre attrition levels remain at extremely high levels when compared to other professions (42% in 2021 as reported by Nice). Pay is not the only factor in this. It...
The UN Global Compact Young SDG Innovators Programme “is an opportunity for participating companies of the UN Global Compact to identify young talent within their organizations to collaborate and accelerate...
Changing how we live has two key drivers; our individual behaviours and the systems that surround us. There is much debate about the role that each plays within the world...
Our in-house performance psychologist Suzie Mossman-Monk catches up with accredited sport and exercise psychologist Dr Phoebe Sanders to discuss how to develop and maintain high-performing teams. Phoebe is currently the...
Global media organisation The Economist Group’s SVP of Sustainability, Emily Jackson, chats to Clarasys’ Sam Maguire about being a sustainability lead. In the ninth episode of ‘Clarasys presents: Simply Sustainability’,...
Any business that is looking to get a genuine view of what their employees think want and need can best do so by introducing a regular employee survey. Using data...