Our insights
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High customer value creates a competitive advantage, therefore, it is no surprise, especially as we ...
After the past year, firms have had to adapt like never before and accelerate their digital transfor...
A frequent scene in my home each morning would be to see a haggard-looking father battling to get hi...
The Coronavirus pandemic has presented businesses with numerous challenges. To continue, many organi...
The Covid-19 crisis took us all by surprise. As we dramatically changed our lifestyles, companies we...
With transformation being at the top of the agenda for most organisations, with everything from impl...
China is at the frontier of a digitised retail future which is more dynamic, innovative and consumer...
Customer experience (CX) is enabled by many things and organisations invest in most of them, but the...
Project delivery has been at the heart of many of the most critical programmes for the government, f...
Inviting a team of consultants to recommend and facilitate change within a business is a difficult d...
When online retailing is in the ascendance, and the high street’s decline is accelerated by the pand...
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