It’s tempting to treat any new regulation as a bureaucratic overhead, a cost to be borne by the busi...
Matt Cheung's recent articles
Such is its ubiquity in sales and marketing circles, the word ‘seamless’ is in danger of losing all ...
Business process mapping is generally defined as a visual display of the steps involved in a busines...
Inefficient processes can be impeding your business without you even knowing. A lack of defined proc...
Thomson Reuters recent view of the compliance trends of 2016 put creating a culture of compliance fi...
Lead to Cash (L2C) is a core process that every organisation needs to excel at. Providing your custo...
Debtor days (aka Day Sales Outstanding / DSO) are a major issue for businesses and can significantly...
Doing business with a large organisation can be extremely complicated, unless you have a structured ...
We’ve blogged before about data quality management and some of the key steps to achieving good quali...
It’s a very familiar story: your new CRM system promises to achieve the incredible, but your users c...
As a consultant, it perhaps stands to reason that I’m rather keen on planning. Plans enable us to me...
When it comes to CRM systems, one of the biggest barriers to long-term adoption is the difficulty as...