Business process mapping is generally defined as a visual display of the steps involved in a business process from start to finish. Process mapping draws a concise picture of the...
Matt Cheung's recent articles
Inefficient processes can be impeding your business without you even knowing. A lack of defined processes often leads to problems with data quality, reduced lead to cash performance, poor customer...
Thomson Reuters recent view of the compliance trends of 2016 put creating a culture of compliance firmly in its top 5. The Wall Street Journal recently published Factiva data on...
Lead to Cash (L2C) is a core process that every organisation needs to excel at. Providing your customers with a high quality experience that is able to generate revenue is...
Debtor days (aka Day Sales Outstanding / DSO) are a major issue for businesses and can significantly impact on your cash flow. Ask most people how to reduce them and...
Doing business with a large organisation can be extremely complicated, unless you have a structured approach to managing your data. I touched on the need for customer account hierarchies in...
We’ve blogged before about data quality management and some of the key steps to achieving good quality data. Here we’ll discuss some of the finer points of understanding data quality....
It’s a very familiar story: your new CRM system promises to achieve the incredible, but your users can’t stand it, the system doesn’t do what it says on the tin...
As a consultant, it perhaps stands to reason that I’m rather keen on planning. Plans enable us to measure our performance and react quickly if we’re going off-track. And for...
When it comes to CRM systems, one of the biggest barriers to long-term adoption is the difficulty associated with maintaining data quality. The accuracy and the usefulness of the data...
“Ignorance more frequently begets confidence than does knowledge.” (Charles Darwin, 1871) “When people are incompetent in the strategies to achieve success and satisfaction, they suffer a dual burden. Not only...
We’ve blogged before about the importance of customer data in business – but good product data is every bit as important, helping you improve the efficiency and effectiveness of your...