Salesforce is going headless: AI agents are ending manual admin, transforming RevOps into a design role. Learn the cost, architecture, and guardrail choices you must make.
Matt Cheung's recent articles
Learn which specialist subscription platforms reduce complexity, streamline billing, and integrate your architecture to drive predictable recurring revenue growth.
Discover the benefits and strategic importance of using composable architecture to optimise subscription models and product fulfilment processes to meet evolving market demands and customer expectations.
Explore the complexities of B2B subscriptions and gain insight into successfully navigating challenges across different stages of the subscription journey.
Explore why considering your customer experience in your S/4HANA ERP transformation is important and how it will enhance your order-to-cash (O2C) processes.
Discover how to achieve O2C process improvement for S4HANA migration through pre-migration discovery, benchmarking best practices and optimising order processing.
Do you work at a B2B sales organisation? Discover how AI and Generative AI can transform your sales operations.
Migrating to a new subscription management solution or thinking about it? Read on to discover key strategies for a seamless transition.
Discover how taking a strategic pause to focus on this powerful upgrade can enhance efficiency, streamline processes, and position your company for future success.
Explore how SAP S/4HANA is transforming business operations with its advanced ERP capabilities and learn about its impact on the Order to Cash process.
Join Matt, Tom and Ben, in this episode of CX Talks as they discuss the four key areas to think about to ensure a successful digital transformation, and explain their...
So you’ve spent a bunch of time mapping your personas and your customer journeys and you’ve made some changes to improve your customer experience, but you’re not quite reaching where...