I’m a consultant at Clarasys and also part of the Clarasys Wellbeing team. I’m writing this to continue to support the great progress in raising awareness of mental health. For...
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The Clarasys Team's recent articles
High customer value creates a competitive advantage, therefore, it is no surprise, especially as we emerge from a year of lockdowns, that putting emphasis on “customer experience” (CX) is still...
The Coronavirus pandemic has presented businesses with numerous challenges. To continue, many organisations had to quickly adopt agile principles. Being collaborative, reactive to change, and iterative became essential survival skills...
The Covid-19 crisis took us all by surprise. As we dramatically changed our lifestyles, companies were forced to rapidly transform their operations to serve our new stay-at-home needs. Initial emergency...
Customer experience (CX) is enabled by many things and organisations invest in most of them, but the success of any CX transformation can be tied back to the health of...
Project delivery has been at the heart of many of the most critical programmes for the government, from the pandemic to Brexit. Resolving important blockers and facilitating cross-departmental collaboration under...
Inviting a team of consultants to recommend and facilitate change within a business is a difficult decision. Concerns over whether they will listen to, and integrate with, in-house teams are...
When online retailing is in the ascendance, and the high street’s decline is accelerated by the pandemic; why are online retailers buying the competitors they’ve so successfully disrupted? How can...
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You’ve done the hard work to earn your customer’s attention, but how do you know if they’re loyal to your brand or how engaged they are with your business? Do...
In this second and final part of this blog series, we dive deeper into how policy simplification can help drive improved user experience, especially in highly complex areas like CPQ...
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