The Clarasys Team

Cost optimisation across retail is critical in the current climate, but in particular for grocery retailers, where there has been a clear squeeze on profit margins and customer satisfaction. In...

In an effort to help support organisations, and their people in achieving these goals, Clarasys offers a range of free Customer Experience (CX) workshops around helping clients understand where they...

In this second and final part of this blog series, we dive deeper into how policy simplification can help drive improved user experience, especially in highly complex areas like CPQ...

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In this first of this two part blog series, we will look at how understanding your business and identifying areas for simplification can improve your businesses ability to focus on...

Now more than ever, an agile approach allows teams to reconcile project expectations with changing budgets and resources. Projects always start up with good intentions for finishing on time and...

In spite of the changes around us, in spite of the new ‘remote customer’ becoming more and more apparent… customer experience has never been more important. Which is why we,...

The pandemic has increased pressure on charities to achieve more with their limited resources; and to demonstrate those achievements to donors. In 2020, three quarters of charities have seen increased...

The COVID climate presents some critical challenges to the business-customer relationship. With resources tightened and budgets shrinking, a higher level of scrutiny is being applied when determining whether purchased services...

How do you know if your lead to cash (L2C) process is functioning properly? If customer loyalty is strong and employee satisfaction is high, it’s likely there’s little wrong with...

Clarasys were delighted to attend GovNet’s Modernising Criminal Justice Conference last week, featuring some key professions in the criminal justice sector, such as Lucy Frazer QC (Minister of State at...

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