Virtual assistants (VAs) are now commonplace in customer interactions with contact centres. They can help to improve customer experiences with swift and accurate responses to common queries, and they reduce...
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The Clarasys Team's recent articles
Motivating volunteers is so important for charities to excite and retain, yet is often difficult to achieve. At Clarasys, we love working with charities. We’ve done it since our very...
Contact centre attrition levels remain at extremely high levels when compared to other professions (42% in 2021 as reported by Nice). Pay is not the only factor in this. It...
Changing how we live has two key drivers; our individual behaviours and the systems that surround us. There is much debate about the role that each plays within the world...
Join Sarah, Simon and Ruth in the latest episode of Never Mind the Pain Points where they discuss: ‘Does charity transformation ever work?’. The trio delve into the challenges that...
The Office for National Statistics states that “almost 3 in 10 mothers (28.5%) with a child aged 14 years and under said they reduced their working hours because of childcare...
Change in any organisation means disruption. And it’s important to remember that at the heart of every organisation are its people. Therefore, it’s important to win people’s hearts and minds...
On average, 95% of a company’s employees are unaware of, or do not understand, its strategic vision. If the employees who are closest to customers and who operate processes that...
There are two things that always come to mind when I think about Pride – the pride I have in myself and the importance of sharing that pride with others....
In the fifth episode of our Snack-sized sustainability podcast, Sarah Hammond explains the terms circularity and the circular economy. Tune in to hear what they mean, why they’re important and...
We are proud of our culture We are proud of our culture and values at Clarasys. We, as teams, deliver excellence, trust underpins everything we do and we help each...
Leading international events, digital services and academic knowledge group Informa‘s Head of Sustainability Ben Wielgus chats to Clarasys’ Ruth Wilkinson about being a sustainability lead. In the sixth episode of...