Arts, science, architecture, astronomy, completed it mate. Why can’t we all be more like Da Vinci? Leonardo Da Vinci was a man of many talents, who crossed and interlinked subject...
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The Clarasys Team's recent articles
In part two of this four-part blog series, Scott Docherty explores distributed authority vs centralisation. Niccolò Machiavelli, the 15th-century Italian author, built international renown and cult status for his teachings...
Hands up, who wants to go back in time to a society where a monarch made every important decision, social mobility was all but impossible, and people weren’t trusted to...
The Belgian medievalist Francois Louis Ganshof provided the popular definition of feudalism as (in its most basic form) a tiered society that had a king/queen above lords and the peasantry...
A contact centre that efficiently offers customers technical support and sales assistance whilst also gathering data on customer needs is every organisation’s goal. Improving operations in a contact centre or...
Join Simon and Honor as they discuss lead to cash challenges organisations face, and how to overcome them. In this episode of Never Mind the Pain Points the duo discuss...
In November 2022, the European Parliament overwhelmingly approved the new Corporate Sustainability Reporting Directive (CSRD), creating the new European Sustainability Reporting Standards (ESRS). The first set of ESRS were approved...
The current state of digital healthcare The combination of pre and post-pandemic pressures has resulted in an enormous strain on the healthcare industry today. Many solutions to the industry’s biggest...
The pharmaceutical industry faces significant sustainability challenges today. As one of the world’s least sustainable industries, it has a mountain to climb if it is to meet international targets. Clarasys...
I’ve recently returned from a contact centre conference in Amsterdam. In between scoffing far too many pastries, I dropped in on a number of panel conversations and software demos by...
We are fast approaching the most wonderful, but often stressful, time of the year. The task of choosing gifts for loved ones, distant relatives, and a Secret Santa gift for...
We have been working recently with a couple of contact centres in B2B Software as a Service (SAAS) companies. Although the organisations are very different, what they have in common...