The people you lead are diverse and require different situational leadership. Beginners can be taught, intermediates can be coached, advanced people can be supported and experts should be empowered.
The Double Diamond
The double diamond splits the problem and solution into two diamonds with divergent and convergent thinking each to solve the right problem, build the right thing and build the thing right.
GROW model
The GROW model starts with defining your Goals, understanding your Reality and exploring your Options, before finally defining what you Will do in order to achieve them.
The Trust Equation
Show credibility through experience, transparency and informed questioning. Build reliability by holding to your commitments. Build intimacy by being human and vulnerable. Be aware of your self-interest and actively demonstrate you are there for them.
COIN Method
Giving feedback is a primary tool for personal growth. First discuss the Context, what prompted you to give the feedback? Observation, what actions and behaviours did you see? Impact, describe how these actions tangibly or intangibly affected you or the team. Next Steps, what actions can they take away and consider how to avoid it in the future?
PDCA
With your coachee, help them Plan, by identifying and understanding their challenge. Do, test through the logic of their plan with different examples. Check what results they are expecting. Act, ensure they move forward with their plan and hold them to account against it. Use this model in a cycle to continuously improve outcomes.
What we do for retail
We work with organisations within the retail sector to help solve some of their biggest business challenges, ensuring that the customer is at the forefront when considering technology, sustainability, processes and people. We can define and deliver digital strategy, optimise processes and embed customer experience across the organisation.
Ed joined Clarasys in 2015, having previously worked as a consultant in the retail industry. During his time at Clarasys, he has predominantly worked as a change programme manager in healthcare, professional services and information services sectors, and is now focused on strategic advisory for N4Ps. One of his career highlights to date is conducting a strategic review of the animal welfare assurance label sector, improving the welfare of billions of animals globally. In his spare time, Ed is an avid reader and likes to travel.
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Moray Busch
Moray joined Clarasys in 2018 and specialises in business / digital transformation and rapid innovation that is delivered agile in uncertain and complex environments. Within those initiatives, his key skills in business analysis, product management, service design and delivery management enable the team to connect top-level strategy to meaningful direction on the ground and embed new behaviours. Primarily working with the C-Suite and senior officials, Moray has launched products in FTSE 100 firms, launched multiple national high-profile government services, effectively combined and separated organisations after mergers & acquisitions, prepared firms to operate post-Brexit, defined CX strategy, and ultimately created better organisations that are in a position to navigate uncertainty independently after the engagement. He is certified as Scrum Master, Product Owner, Scaled Agile, Lean yellow belt and Prosci Change Practitioner
