In the new normal that COVID has presented retailers with, being able to quickly identify and implem...
Tom Carpenter's recent articles
Join Tom and Lawrence as they discuss customer loyalty and how your CX can play a big part in either...
Join Tom and Lucile as they discuss the challenge of ensuring consistent and improved CX for banks, ...
Join Moray and Tom for our latest episode of Clarasys CX Talks. This week, the pair look at the Rada...
This weeks episode is a discussion framed around user experience in the healthcare industry. Tom Car...
Tom Carpenter is joined by Lawrence Alfred, a customer experience specialist, to discuss an interest...
On this episode Tom Carpenter, a customer experience specialist at Clarasys, is joined by Refinitiv’...
Ah yes, the insurance industry. One we all interact with and one that people tend to have a negative...
When it comes to customer understanding and improving satisfaction, measuring and managing your CX i...