In this episode of CX Talks, hosts and customer experience experts Simon Blosse and Tom Carpenter ex...
Simon Blosse's recent articles
Discover the transformative trends in B2B buying as digital self-service experiences gain prominence...
Join Simon and Honor as they discuss lead to cash challenges organisations face, and how to overcome...
There are two things that always come to mind when I think about Pride – the pride I have in myself ...
Yesterday, the Intergovernmental Panel on Climate Change (IPCC) released their third report in a ser...
A common misconception exists in the conflation of customer segments and personas. Customer segmenta...
“I’m transferring you to my colleague in a different department, as I’m unable to help you”; 25 minu...
In business we want to see customer satisfaction scores go up. We want to beat our competition, stri...