A contact centre that efficiently offers customers technical support and sales assistance whilst als...
Richard Hibbert's recent articles
I’ve recently returned from a contact centre conference in Amsterdam. In between scoffing far too ma...
We have been working recently with a couple of contact centres in B2B Software as a Service (SAAS) c...
It is almost a truism that the focus companies devote to customer experience, cost cutting and growt...
At some point in time, most organisations will experience a Cost transformation initiative in their ...
Deciding between tracking activities or tracking opportunities is one of the most common challenges ...