A global information services organisation faced a major challenge: following a divestiture, they needed a modern billing system that could support multiple billing types across 140+ countries—all within a strict nine-month deadline. Their existing legacy systems were fragmented, reliant on third-party support, and lacked agility. The organisation required a scalable, independent solution to take control of its billing operations.
We led the implementation of a greenfield global billing solution. Our agile approach ensured that critical billing capabilities were delivered incrementally, allowing for early testing and adoption.
By embedding change management and cross-functional collaboration, we empowered the business to manage its billing operations independently, reducing reliance on external vendors. Our approach included:
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Establishing an agile delivery model from day one
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Coordinating with stakeholders, analysts, data migration teams, product specialists, testers, and change management experts
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Delivering pilot phases and incrementally releasing capabilities for rapid adoption.
Our engagement resulted in measurable outcomes:
- Achieved full independence from legacy systems and services within nine months—meeting an aggressive timeline and ensuring business continuity.
- Enabled global billing in 140+ countries in less than 12 months, supporting diverse revenue models effortlessly.
- Reduced manual intervention, automating key billing processes and simplifying order-to-cash workflows.
- Empowered business teams to manage bill runs, reducing third-party reliance and costs.
- Created a centralised, real-time view of subscribers across multiple revenue streams, enhancing reporting and forecasting.