Sometimes it feels like all we hear about is data. Gather as much data as you can and understand eve...
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After discussing what it means to be an ally and how this is relevant in the LGBTQ+ community in par...
Pride has been an important part of London’s summer events since the first official UK Gay Pride Ral...
The current landscape for shared services Joint ventures that combine expertise and gaining scale ef...
Whilst each organisation will be in one of the four sectors of our COVID-19 strategy model and shoul...
In recent years, front-line support has slowly been replaced or supplemented by chatbots. A user log...
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Setting the scene: As the lockdown continues in the UK, retailers, along with all other industries, ...
I started 2020, like many, with a list of goals that I wanted to achieve this year. Fast-forward to ...
Many people believe that improving customer experience (CX) is complicated, confusing, expensive and...
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