Sometimes it feels like all we hear about is data. Gather as much data as you can and understand eve...
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In recent years, front-line support has slowly been replaced or supplemented by chatbots. A user log...
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Taking the opportunity of today’s challenges to deliver a better service to your customers and make ...
Setting the scene: As the lockdown continues in the UK, retailers, along with all other industries, ...
I started 2020, like many, with a list of goals that I wanted to achieve this year. Fast-forward to ...
Many people believe that improving customer experience (CX) is complicated, confusing, expensive and...
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For many, prior to the COVID-19 outbreak, working from home was a “treat”. A rarity that you looked ...
The government is the UK’s largest and oldest service provider. It impacts all of us in different wa...
Our earlier blog illustrated the initial ways in which the agile methodology, that we practice and p...
Agile: “Individuals and interactions over processes and tools Working software over comprehensive do...