The pharmaceutical industry faces significant sustainability challenges today. As one of the world’s...

Wellbeing at work for all team members has become a top priority for many businesses since the group...

I’ve recently returned from a contact centre conference in Amsterdam. In between scoffing far too ma...

Ensuring a successful digital transformation requires a balanced view of its employees, customers, t...

We are fast approaching the most wonderful, but often stressful, time of the year. The task of choos...

Having visibility in the workplace is important for our careers; it demonstrates our expertise and b...

We have been working recently with a couple of contact centres in B2B Software as a Service (SAAS) c...

Virtual assistants (VAs) are now commonplace in customer interactions with contact centres. They can...

In the sixth episode of our Snack-sized sustainability podcast, Wilf Stoddart discusses reverse logi...

Motivating volunteers is so important for charities to excite and retain, yet is often difficult to ...

Every company has a role to play in ensuring business is done in a better way for the planet, commun...

Contact centre attrition levels remain at extremely high levels when compared to other professions (...