Today’s hybrid way of working opens a diverse pool of talent that hasn’t traditionally been availabl...
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Sophie Brazell- Ng
Sophie is an experienced business consultant with expertise in delivering complex change initiatives and customer-centric business transformations. Sophie has a deep understanding of the pain points associated with changing people, processes and technology and utilises an insightful ability to understand an organisations culture and stakeholder ambitions to deliver successful transformation. Sophie joined Clarasys in 2019 and has used her experience gained in the media, health and security sectors to help clients and their employees shape, implement and embed their change ambitions. When not working Sophie enjoys tennis, climbing and exploring the outdoors. Anything for the adrenaline!
Sophie Brazell- Ng's recent articles
Hybrid working practices have opened up a world of talent to businesses and improved work-life balan...
Ensuring a successful digital transformation requires a balanced view of its employees, customers, t...
Digital customer experience tools that capture behavioural, transactional, and preference data can t...
Having reflected on what what makes a great online customer experience in part one of this two-part ...