After our client acquired a small trade execution specialist organisation, systems, teams, and processes had to be integrated to ensure a smooth transition and deliver on the assumed benefits of the acquisition through a new go to market proposition for Thomson Reuters. The project was made more complex due to the bespoke service processes integration, pre-project assumptions that did not hold true and a changing financial services regulatory landscape in the form of MiFID II.
A phased approach was adopted according to commercial strategy. Although the project was run in waterfall fashion, we introduced agile practices in constant iteration loops to minimise rework. By collaborating with teams in legal, compliance and commercial strategy we were able to define a process that was aligned to internal KYC policy, legacy processes and systems and MiFID II. Data migration was a key phase in the project so we defined a set of data migration rules and selection criteria to guarantee quality. Further to this, we project managed early life support to ensure an effective and relatively painless transition for both parties involved.
Within a 9 month period, the full integration of a $200 million annual revenue business was achieved, including the effective integration of sales and back office teams. A single, unified view of the customer was realised through the consolidation of numerous systems. Also, the end-to-end process was successfully defined and documented through workshop facilitation, requirement analysis, solution design and delivery support.
