A leading business intelligence provider with multiple brands acquired a firm and was aiming to consolidate its portfolio under one new research, sales, marketing and consulting organisation. There were stakeholders in multiple locations, selling different products to overlapping customers using inconsistent processes on several systems. The added complexity was that the transition was phased by region and required multiple migrations across Salesforce, Eloqua and SAP.
We set up the programme structure and completed as-is and to-be state of the business processes and landscape, then defined a roadmap to execute it. By completing several impact assessments, the effort, timing and complexities of each change was determined to ensure business continuity. Using our expertise in business process improvement and change management, we delivered the required transformation for the business in a multi-vendor landscape. Our team enabled a successful, on-time and on-budget business transformation involving a total integration of three existing organisations and one acquisition.
- Successful launch of an industry-leading information services brand
- Consolidation of existing market and break-through to Asian markets on day one
- Rationalisation of brands, products and operating model to improve revenue and costs long term
- Business continuity for customers and employees, from fast uptake of new technology and rapid issue resolution.
